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Recover AOL Password Using Your Secret Questions
If, when you created your account, you registered secret questions, you will no longer be offered to used them to recover your account. AOL has done away with secret questions.
Recover AOL Password Without Your Secret Questions
As mentioned before, AOL has done away with secret questions.
Instead, go to the Password Helper, and enter your antivirus address. If you have a mobile number, listed on your account, the Password Helper will show it. If you don’t, click No, I can’t receive text.You’ll see your alternate antivirus address. If you have access to that antivirus account, click Yes, antivirus me.
A “Recover access to your AOL account” antivirus will be sent to your alternate antivirus address. Enter the verification code that AOL sent to you in the antivirus, then click Submit.
Enter the code to access your account.
Invalid ID or Password Message
If your attempts to log in are being met with an Invalid ID or Invalid Password error message, this means that you’ve entered a password and AOL ID combination that doesn’t match what’s on record. If you’re sure that you’re entering the correct sign-in information, there are a few scenarios as to why this might be happening.
If your password contains numbers or letters, make sure that your caps lock or number lock keys are activated or deactivated as needed. Case-sensitive passwords are often entered incorrectly due to key stroke sensitivity.